At JTA Varieties, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.
WHAT ARE THE PAYMENT OPTIONS?
At the moment, we only accept Credit/Debit cards and Paypal payments. PayPal is our preferred payment method but we accept all major credit and debit cards.
WHAT IS YOUR RETURN POLICY?
Unfortunately we do not accept returns. Although this is our policy, we value our customers and willing to make exceptions for any item deemed unsatisfactory. Returns will not be accepted unless JTA Varieties is contacted prior to returning.
CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY?
We take such matters very seriously and will look into individual cases thoroughly. Any item that falls under the below categories should not be thrown away before taking photo proof and emailing the proof of the damage and your D.O (Delivery Order) to us at jtaclaims@gmail.com (if applicable).
We regret to inform you that no refund will be given for orders that fall under these categories and/or fail to meet the requirements.
1. In the event of damaged items received, we will require photo proof of the damaged item and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to refund you. In light of this, any item that falls into this category should not be thrown away until a decision has been made.
2. In the event of lost mail, we will try to locate the delivery and if there's a clear indication that your order is indeed lost, we'll refund and/or re-send the order to you at no cost, (subject to availability).
WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?
Items are on a “first-come-first-served” basis. To ensure that you get your desired item, it is recommended that you make your payment within 60 minutes of checking out.
HOW DO I CHECKOUT?
Select the shopping cart icon to review your Cart, verify shipping method and quantities.
Select Proceed to checkout
Sign in to your account or create a new account.
Follow the prompts to enter delivery and payment information, verify all information entered is accurate.
Review your order, then select Place my order.
You’ll receive an order confirmation email after you place your order.
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